How can we help?
Find answers to common questions or contact our support team
Frequently Asked Questions
How do I upgrade to Pro?
Click the "Upgrade" button in the navigation or visit the pricing page. You can pay monthly ($49/mo) or annually ($39/mo). We accept all major credit cards.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings. You'll continue to have access until the end of your billing period. No long-term contracts required.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe.
Do you offer refunds?
We offer a 7-day money-back guarantee for new Pro subscriptions. If you're not satisfied, contact support within 7 days of your first payment.
What's included in the free plan?
Free accounts get 5 company profile views and 5 investor profile views per month. You can access basic company data including valuations, funding history, cap tables, and team names/titles.
How do view limits work?
A "view" is counted when you access a company or investor profile page. Viewing the same profile multiple times in a month only counts as one view. Limits reset on the 1st of each month.
What happens when I hit my view limit?
You'll see an upgrade prompt. You can either wait until your limits reset next month, or upgrade to Pro for unlimited views.
What do I get with Pro?
Pro includes unlimited company and investor profile views, full team data with LinkedIn links, access to 88,000+ contact profiles, CSV exports (500/month), and email alerts for watched companies.
How do CSV exports work?
Pro members can export company lists, investor data, and contact information to CSV format. You get 500 exports per month. Team plans include unlimited exports.
What's included in contact information?
Pro gives you access to LinkedIn profile links for executives and board members, plus professional email addresses where available across 88,000+ professionals.
How many companies do you cover?
We track 500+ private companies including unicorns, late-stage startups, and pre-IPO companies across technology, healthcare, fintech, and other sectors.
How often is data updated?
We update company data weekly from verified sources including funding announcements, SEC filings, and public records. Valuations are updated as new funding rounds occur.
Where does your data come from?
Our data comes from multiple verified sources including public filings, press releases, and proprietary research. We verify all data points before publishing.
Do I need to be accredited to use the platform?
No! Our company intelligence plans (Free, Pro, Team) are available to anyone. Accreditation is only required if you want to access our Exchange platform to trade private company shares.
What is the Exchange?
The Exchange is our marketplace for secondary transactions in private company shares. It's available only to verified accredited investors.
How do I become accredited?
Visit the accreditation page to verify your status. Accredited investors typically have income over $200K/year or net worth over $1M (excluding primary residence).